Complaints Policy
Riding for the Disabled Association of the ACT Inc. (Pegasus) values the diversity of its staff, volunteers and participants, and strives to provide a safe and supportive environment for them. Harassment, discrimination and other inappropriate behaviour are not acceptable. If such acts do occur, Pegasus will always endeavour to resolve conflict in an informal and supportive manner in the first instance. This policy provides detail on the procedures available to staff, volunteers and clients who have a complaint and wish to have it resolved.
This document is taken from the Riding for the Disabled Association of Australia (RDAA) Personnel Protection Policy, and has been adapted to suit the specific needs of Pegasus. For additional information involving determinations and penalties or other areas of member protection, please refer to the RDAA Personnel Protection Policy. This is also available to all members for perusal upon request to the Pegasus office or a member of staff.
Member Protection means the practices and procedures that protect an organisation’s personnel. For the purposes of this policy, personnel / members include member states, centres and individuals including participants, administrators, coaches and volunteer. Member Protection involves protecting members from harassment, discrimination, vilification, abuse and other forms of inappropriate behaviour.
Pegasus has appointed an accredited Member Protection Information Officer (MPIO) who is specifically trained in complaints handling and procedures, with a knowledge of relevant legislation and access to a network of support and information.
This document is taken from the Riding for the Disabled Association of Australia (RDAA) Personnel Protection Policy, and has been adapted to suit the specific needs of Pegasus. For additional information involving determinations and penalties or other areas of member protection, please refer to the RDAA Personnel Protection Policy. This is also available to all members for perusal upon request to the Pegasus office or a member of staff.
Member Protection means the practices and procedures that protect an organisation’s personnel. For the purposes of this policy, personnel / members include member states, centres and individuals including participants, administrators, coaches and volunteer. Member Protection involves protecting members from harassment, discrimination, vilification, abuse and other forms of inappropriate behaviour.
Pegasus has appointed an accredited Member Protection Information Officer (MPIO) who is specifically trained in complaints handling and procedures, with a knowledge of relevant legislation and access to a network of support and information.
| complaints_handling_policy.pdf |